Terms of Service 2017-07-25T16:21:20+00:00

Terms of Service

You will be provided with a detailed estimate outlining the scope of the project. Once any required adjustments are made to the estimate, and approval is given to proceed with the project, the estimate will then be converted into a contract, agreed to by both parties. Payment of your invoice is also indication of your understanding and agreement to our Terms of Service:

Development Timelines

The development timelines will be outlined on the estimate we provide, and will depend on the scope of the project and our current availability.

Timelines may vary depending on the timely manner that information is provided to NextPage Publishing during the development process. This includes text, graphics, pictures, data and supply of approvals and feedback. Once the production schedule is established, we will be committed to it.

Rush orders will include a 25% markup on the project’s price to make up for the overtime required in order to complete your project within your time frame.

Payment

Credit card payment is accepted via PayPal. Your invoice is generated by Freshbooks, my online accounting software and will include a link to pay online via PayPal. Other payments methods include, cheque via snail mail or email bank transfers. My preference is to receive a cheque in the mail but please allow 7 days before invoice due date to ensure payment arrives on time.

creditcards

Terms are 30 days from invoice date with 2% penalty after 30 days. Hosting accounts are invoiced annually with 2% penalty after due date, interruption of service will begin after 60 days past due date.

There are no refunds given at any time, due to the nature of the work.

Cancellation

If you choose to cancel the project after the retainer has been paid and prior to commencement of work, only the outstanding balance will be waived.

You will have many opportunities to review our work and provide feedback. If, at any stage, you’re not happy with the direction our work is taking, you’ll pay us in full for everything we’ve produced until that point and cancel the contract.

WordPress Theme Customizations

For projects that include customization of an existing commercial WordPress theme, you agree to either provide a copy of the theme, or that the cost of the license to use this theme will be added to the initial retainer for the project.

A child theme will be created whenever possible to protect your customizations and to allow you to apply any updates provided by the theme developer.

Customizations will be created based on the current version of the theme and will work in the current version of WordPress. Older versions of either the commercial theme or WordPress cannot be supported.

Text Content

We’re not responsible for writing or inputting any text copy or for any spelling or grammar errors which may occur. If you’d like us to write new content for you, we can provide a separate estimate.

Changes and Revisions

We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas about how something should look, or how it might work. We don’t want to limit your ability to change your mind. The price quoted in the estimate is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for that.

Once your project is complete, you  will be given access to the dashboard so that you can see how things will work. If you have additional alterations at that time that either weren’t specified in the initial quote or fall outside of the scope of work listed on the estimate, these additional requests will be billed at $85 per hour and added to the final bill.

Additional fees, after the final launch, will be incurred for future requests if:

  • Your theme breaks after an upgrade to the software you are using.
  • You add new plugins or features to your site that weren’t included in the original project
  • You decide to change themes and need to reconfigure the content.
  • You’ve made changes or alterations to the WordPress files.
  • Your site gets hacked, or otherwise compromised and you’ve lost your theme files due to a lack of backups.

Backups

If you choose to host your website with NextPage Publishing backups will be completed at scheduled times and your WordPress software and plugins will be updated annually.

If you are hosting with another company we will take every precaution necessary to prevent any issues but there is always a risk that data could be lost. It is your responsibility to ensure that your server’s files are backed up. NextPage Publishing not liable for the loss of any files or data.

Technical Support for Hosting Accounts

We are a personal care hosting reseller via Dot Canada. We offer support for website hosting, email or other services related to hosting via email 7 days a week including questions or concerns you may have.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), Mozilla Firefox and Opera. We’ll also test to ensure Microsoft Internet Explorer 8 for Windows users get an appropriate, possibly different, experience. Older versions of these browsers are not supported.

Mobile Responsiveness

Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We recommend using a premium responsive theme and customize accordingly. If you choose a base theme that does not include a mobile style sheet we will recommend a choice of plugin solutions for WordPress. If you require a custom mobile experience, it won’t be a problem as we will provide a separate estimate for that.

Copyrights

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you have permission to use them.

Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.

Credits

We love to show off our work and share what we have learned with others, so we also reserve the right to display and link to the completed project as part of my portfolio and to write about the project on my blog, or on social media sites. We also reserve the right, with your permission to link to NextPage Publishing in the footer of your site.

However, should your project require it, I am happy to sign a non-disclosure agreement or to work autonomously as a subcontract WordPress developer for another web design firm.

Legal

It is not possible to guarantee that the functions contained in the WordPress software or in a completed web site will always be error-free and so we cannot be liable to the client or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site, even if the client has advised of the possibilities of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from this contract and shall not affect the validity and enforceability of any remaining provisions.

Phew.